Frequently Asked Questions

I am trying to place an order and my coupon code is getting rejected.

Please ensure the coupon code has been entered correctly, checking for any inadvertent spaces before, after, or between characters. Additionally, verify that the coupon code has not expired.

It is also important to note that our coupon codes cannot be applied to items already on sale or discounted. As stated in the terms and conditions accompanying the expiration date, “not valid in conjunction with any other offer, discount, or sale price items.” It will not be valid if you attempt to use the coupon code on sale items.

If you feel the coupon should be working, please email us at If it is after business hours, we will respond the next business day.  

I am trying to place an order and it says my credit card number is invalid, but I see multiple charges in my account.

Generally, this happens when your billing address and your shipping address are different. The first screen asks for your shipping address. When you go to the next screen, it automatically fills in whatever you put in the shipping address fields, so if you have a different billing address, you need to change what is automatically filled into the correct billing address. Automatic Fraud settings cause your transaction to have a hold put on the funds, but the transaction is rejected because the billing address does not match, and if you repeat the transaction with the same information, that causes another hold on the funds. (Hopefully, our new design this will cease to be an issue with a better-designed check-out process where the billing and shipping information are on the same screen.)

How long will it take to get my order?

We ship all orders via USPS Priority Mail, which typically takes 2-3 days to arrive once dispatched. Once your order has shipped, you will receive an email with the tracking number.

Please note that several factors, such as current order volume and holidays, can affect the time it takes to process your order. Orders received on the weekend or on a holiday will ship on the business day. While most orders are shipped within 48 hours, there may be occasional delays. If your order is delayed, we will email you an update on the order status.

When I received my order it was damaged, what do I do?

First and foremost, if at all possible, take pictures and send them to us at We must file an insurance claim with the postal service for the damage, so a picture is worth a thousand words. Once we have filed the insurance claim, we can ship a replacement to you.

I received my order but something was missing.

Contact us immediately at! with your name and order number or invoice number and what was missing for resolution. We will contact you and get everything resolved.

Before I place an order, I would like to have someone help me select the products best for my skin.

Please send an email to describing your skin and what concerns you the most about it. We will then respond with suggestions for your skin. Our “Live Chat” can provide support for you.

What kind of preservatives do you use in your products?

Natural plant extracts are used as preservatives to replace synthetic chemicals. For example, a mixture of grapefruit seed extract, rosemary extract, some essential oils and tocopherol can be used to prolong shelf life. It must be remembered, however, that the reason why these natural preservatives work is because they contain natural anti-microbial constituents. Tincture of benzoin, for example, is an alcohol extract of benzoin (a tree sap) and is a good natural preservative because it contains a nice mixture of plant constituents that contain antibacterial and fungicidal properties, including benzaldehide, benzoic acid and cinnamic acid.

I entered a coupon code but my receipt shows it wasn’t taken off my total.

That generally happens when you do not press “apply coupon” after entering the coupon code. Pressing “apply coupon” makes it calculate the discount. If you notice that this happened, reply to the order confirmation email and we can issue a refund for the amount of the coupon code. You can also send an email to to let us know and we can take care of it.

I placed an order but I did not receive any kind of confirmation.

When you place an order, an order confirmation is automatically sent to the email address you used on for the order. Check your junk mail folder, and be sure to add to your address book or list of allowed senders. If you are still unable to find it, send an email to and although we will not be able to resend you the automatically generated email, we will be able to send you an order confirmation.

Can I add something to my order after I placed it on the website?

Possibly. If you need to add something to your order after you place it, the best way to do that is to send an email to us at with the item or items you would like to add. As long as your order has not yet reached the shipping process, we can generally add to it.

However, remember that we will contact you for payment information because our system does not allow us to add additional charges using the payment method you used to place the order. Alternatively, you can place another order on the website for the additional items, email, and ask us to combine the shipments, in which case we will refund the shipping charge for the second order.

I never received my order. I checked the tracking number and it says it was delivered, but I did not receive it. What do I do?

This one is a little more difficult to resolve. Once we turn over the shipment to the carrier, we have to rely on the tracking number information as accurate. From personal experience, we know that mistakes happen and occasionally the package can be mis-delivered by the carrier leaving it at the wrong address, etc., however, it is also entirely possible it was delivered by the carrier and taken by someone before you were able to get it. We are not responsible in either of those cases, and we are not obligated to replace any order when the tracking number shows it was delivered. It must be reported to the local carrier (USPS) and the local authorities for resolution.

I don’t like something I purchased, can I return it?

Contact us at for instructions on our return policy as we are in the process of revising this policy.

Do you use organic ingredients?

We are always looking for the highest quality ingredients available for our products. “Certified botanical” guarantees the quality of the plant material, and organic does not always apply. The problem is that certification is very expensive and not available in every country. The raw materials we use come from many different regions and different parts of the world. That said, if a certified botanical ingredient is available, we use it.

What is a preservative, anyway?

The word “preservative” is used for additives of two types: Antioxidants, to slow down oxidation of lipids leading to rancidity, and anti-microbial properties, to stop the proliferation of bacteria and fungi (molds, yeasts).

Disclaimer:The information presented herein by Sunshine Botanicals is intended for educational purposes only.  These statements have not been evaluated by the FDA and are not intended to diagnose, cure, treat or prevent disease.  Individual results may vary, and before using any supplements, it is always advisable to consult with your own health care provider.